Telehealth makes it easier to receive consistent psychiatric care without rearranging your life. Here is a simple walk-through of how appointments work at Serenity Mental Wellness.

1. Request an appointment

The fastest way to check availability is through the booking button on this site, which connects you to the practice’s Zocdoc profile. From there you can view current appointment times and request a visit.

If you prefer, you can also call the practice directly at (984) 254-3541 to connect with the office and schedule over the phone.

2. Confirm your details

Before your first appointment, you will be asked to confirm basic information, including your location. Serenity Mental Wellness provides virtual psychiatric care in North Carolina and other states where licensed.

If you are located in a state where you are unsure whether services are available, reach out before booking so the practice can confirm whether care is currently offered in your state.

3. Prepare your space

One of the advantages of telehealth is that you can attend your appointment from wherever you are most comfortable. A few small preparations help the visit go smoothly:

  • Find a quiet, private space where you can speak openly.
  • Use a device with a working camera and microphone.
  • Check your internet connection ahead of time.
  • Have a list of any questions, concerns, or current medications you want to discuss.

4. Join the visit

At your scheduled time, you will join the appointment through the secure platform provided when you booked. Krista will guide the conversation at a pace that feels comfortable, beginning with listening and moving toward a plan only when the picture is clear.

Every visit starts with being heard. Nothing is rushed, and nothing is assumed.

5. Leave with next steps

By the end of the appointment, you should have a sense of what comes next—whether that is a follow-up visit, a treatment plan to consider, or simply a clearer understanding of your options. Ongoing care adapts as your needs evolve.

Insurance and coverage

Serenity Mental Wellness participates with several major insurance networks, including Aetna, Blue Cross Blue Shield of North Carolina, Carelon Behavioral Health, and Cigna. Insurance participation and individual plan coverage can change, so it is always best to confirm eligibility and benefits when booking.

If you have questions

If anything here raises a question, you are welcome to bring it to your appointment or reach out to the practice directly. There is no pressure to have everything figured out before your first visit—that is part of what the appointment is for.

In an emergency: Serenity Mental Wellness is not an emergency service. Call 911 or go to the nearest emergency department. In the United States, call or text 988 for immediate crisis support.